Refund policy

Last updated: November 3, 2026

Returns and cancellations
Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in good condition and in their original packaging, or as otherwise indicated in the return instructions. We may reduce your refund if the item has been damaged or handled more than necessary.

Items marked "Final sale" at the time of purchase cannot be returned, unless they are defective, damaged, or have any other problem. This exclusion does not affect your statutory rights under applicable consumer protection law, including those described in the European Union and United Kingdom sections below.

Return shipping: in all cases, the cost of shipping a return is paid by the buyer, except where applicable law requires otherwise.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return or cancellation request by contacting us at ridewingofficial@gmail.com.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective, arrives damaged, has any other problem, or if you received the wrong item.

If an item is defective or arrives damaged, we will replace it at no cost to you. We may ask you for photos or a short video of the issue, and we will tell you if the item needs to be sent back.

Exceptions and non-returnable items
Items marked "Final sale" at the time of purchase are not returnable, unless they are defective, damaged, or have any other problem.

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges
Contact us to ask about exchange options before returning your item.

European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days. You will bear the direct cost of returning the goods.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days. You will bear the direct cost of returning the goods.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at ridewingofficial@gmail.com or use the contact details in our contact information policy.